All orders are usually dispatched within 1 working day, indeed, if you order before 12pm on a working day, we will usually endeavour to send your order out the same day.
We send most items via Royal Mail. Royal Mail 2nd class has a delivery aim of 3-5 working days. Occasionally they may take slightly longer than this. Please allow 7 working days before contacting us, as 99.9% of the time items do arrive! We will, of course, take full responsibility for the goods until they are delivered safely to you.
Royal Mail 1st class has a delivery aim of 1-2 days. As above, on rare occasions it can take slightly longer.
If your item is particularly urgent we recommend opting for Royal Mail Special Delivery. This will be delivered the next working day before 1pm (if ordered before 12pm the previous day)
We want you to be completely happy with your order, but understand sometimes items are not quite right. Please contact us in the first instance to let us know you would like to return your order. Please advise us of any return request within 14 calendar days of receipt of your order, and ensure the goods are returned to us within 28 calendar days. We recommend using a tracked service for high value orders, as we cannot refund items unless we have received them. Items must be returned in the same condition they were received in, in suitable robust packaging. We will reimburse the cost of returning for faulty items only.